Frequently Asked Questions: Digital Subscription to


Why am I being asked to buy a subscription to

Reporting local news professionally — sending reporters to the scenes of breaking news, producing investigative journalism that holds the powers that be in Central New York accountable, having a bench deep enough to bring you more and better Orange sports coverage than any other news outlet — is an expensive proposition. That why we need readers like you — readers who visit frequently and find value in the work we do — to support us by purchasing subscriptions. Here's where to get yours.

How many stories can I read before I'm required to subscribe?

The number of stories you may read for free in a month varies based on the individual and his or her reading habits.

What do I get with a digital subscription to

There are many exclusive benefits to a subscription to, including:

  • Unlimited access to the latest, most comprehensive news in the Syracuse region — read as much as you want, whenever you want.
  • The ePost-Standard, an exact digital replica of the printed newspaper, which many readers prefer to the web. The ePost-Standard also gives you access to scores of fun, interactive games and puzzles. Here's a sample edition of the ePost-Standard and more information.
  • A suite of premium email newsletters, including:
    • The Insider's Guide to Upstate New York, your weekly authority on fun things to do and places to go in Upstate New York;
    • Alerts about breaking news as soon as it happens and, in the event of inclement weather, the latest on school closings;
    • A daily obituaries email containing comprehensive death notices for the greater Syracuse area, as well as funeral information; and
    • Top 6 @ 6, an evening recap of the top Syracuse news of the day, hand-selected by editors.
  • Home delivery of the printed Sunday Post-Standard if you live within our delivery area.
Can I get an subscription with an introductory offer?

Introductory subscription offers are available to new subscribers only. New subscribers are those who have not subscribed within the past 30 days.

Can one family use a single subscription?

If you have a subscription to the printed edition of The Post-Standard, the answer is yes: You may add up to five email addresses to a single subscription. To add email addresses to your print subscription, visit's Subscriber Center after you sign in.

If you're a digital-only subscriber, you may have only one email address associated with your subscription.

I already subscribe to The Post-Standard. Do I also get unlimited access to

Absolutely. Newspaper subscribers need only activate digital access and then sign in at to gain unlimited access to the site. To activate digital access, you will need either your account number (if known), the ZIP code and phone number associated with your account, or the ZIP code and your street address in order to register and activate your print subscription. Activate your digital access now by visiting the Subscription Activation Page. You can get to the Subscription Activation Page in either of two ways: (1) by clicking on the “Activate your account” link on any subscription screen or (2) by clicking on the “Activate your account” tab in the Subscriber Center. Here's a video that shows you how to activate your account.

Do I get unlimited access to included with my iOS or Android app subscription?

Yes. Simply sign in to with the same account information you use in your app to get unlimited access to If you experience any problems purchasing a digital subscription on your smartphone through either iTunes or Google Play store, you must contact the respective company for assistance.

What does “subscriber exclusive” mean?

Stories tagged as “Subscriber Exclusive” require a reader to subscribe or register in order to read them. The team uses the Subscriber Exclusive tag to highlight high value stories it believes readers who consume the most unique content on the site will respond to by registering or subscribing.


What are the benefits of the new login system?

We have heard you, and we have improved our web and app sign in system so it is faster and easier to sign in, and your sign in credentials will be recognized for a longer time. We have improved our compatibility with the password manager that is built into your browser. We have also added “Sign in with Apple” for users who would prefer to log in and purchase a subscription via their Apple account.

How do I login or create an account via the web?

These instructions will guide you through the login steps for (direct login link):

  1. In the top right-hand corner of the page, click the “Sign In” menu, and select the "Sign In" option.
  2. Enter the email address and password associated with your subscription or account. If you would prefer to connect your Google, Facebook, or Apple account, log in with those credentials before purchasing a subscription.

To create an account (direct create account link):

  1. In the top right-hand corner of the page, click the “Sign In” menu, and select the "Create Account" option.
  2. Enter the email address and choose a password to associate with your subscription or account. Passwords must be 6 characters or longer. If you would like to use your Google, Facebook, or Apple account in order to purchase a subscription, log in instead with those credentials.
  3. Make sure to check the checkbox to agree to our legal terms.
How do I login via the app?

These instructions will guide you through the login steps for the app:

  1. In the bottom right-hand corner of the screen, click the Profile menu, and select the "Sign In/Create account" option.
  2. Enter the email address and password associated with your subscription or account. Or, if you have connected your Google, Facebook, or Apple account to your subscription, log in with those credentials.
How do I reset a password?

If you have forgotten your password that goes along with your email address, visit this page and request a password reset:

Can I login with Twitter or LinkedIn?

We no longer support signing in using the Twitter or LinkedIn platforms. If your subscription previously used these platforms, please contact support at, otherwise make a new account via the email, Google, Apple or Facebook options.

I'm a subscriber but I'm being blocked from subscriber content

After signing in with your account, if you visit a “Subscriber Exclusive” story and still cannot read the content, make sure you are signed in with the account that was active when you purchased your digital subscription. If you have signed in with an active subscription account and you are still being blocked from subscriber exclusive content, please contact us via email at

I'm already a subscriber. So why am I still seeing messages asking me to subscribe?

Thank you for being a subscriber. While subscribers will continue to see some subscription messages initially, the on-site experience may change in the future. In the meantime, for us to know you are a subscriber while you are reading, you need to be signed into the site. To learn how to sign in, see the question above.

I am a subscriber — and signed in — but I'm still seeing messages urging me to subscribe. How do I make them go away?

If you are still seeing subscription messages after you sign in as a subscriber, you may need to clear your browser's history, cookies and cache. Through its settings, each browser has a different way of clearing this data. Here are YouTube tutorials that show you the way to do it for the most common browsers: Internet Explorer | Chrome | Safari | Firefox.

If, after clearing your cookies and cache, you're still experiencing problems, please email Customer Care or call 1-315-470-6397 (toll-free: 1-800-765-3231).

Why do I have to log in to on my phone when I already logged in on my laptop/desktop/tablet? Can't the site just see me wherever I am accessing content?

Unfortunately, no. Our systems see each device you use separately. To enjoy the full benefits of your subscription, you must log in on each of your devices.

How do I cancel my subscription?

You can cancel your subscription at any time. If you are a print or digital subscriber, call 1-315-470-6397 or email to cancel.

Still not finding the answer to your question? Please email Customer Care or call 1-315-470-6397 (toll-free: 1-800-765-3231) for further assistance. Your satisfaction with is our top priority.